Choosing the right supplier for go live and beyond!

TOR Systems: Modernising the ticketing infrastructure at Tatton Park’s historic estate

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Tatton Park in Cheshire is an historical estate that has been a residence since 16th century and today is a popular visitor attraction that includes a neo-classical mansion, 50 acres of landscaped Gardens, 1,000 acres of Deer Park, a rare breed working farm and medieval Old Hall
Last year it completed the redevelopment of its EPOS system with TOR Systems and created an infrastructure that includes wifi across the estate, online ticketing and contactless payment. Now it is moving onto the second phase of the project, which will include a new membership scheme

For more information read on at Museums Advisor

Tatton Park innovates to extend demographic reach

Baby pig Tatton ParkTatton Park’s new Field to Fork and other initiatives plan to extend the National Trust property’s demographic reach.

carole mullineux tatton park How does a classic country estate keep its core customer base happy while attracting a fresh new demographic?  Blooloop spoke with Carole Mullineux (right), Business Development Manager at Tatton Park.  She explained how her background and expertise is helping to maximise the heritage brand’s potential. However, everything comes back to keeping true to Tatton Park’s ‘Spirit of Place’.

A new role for an ancient estate

Mullineux’s background lies in marketing and business development.  Her degree was in marketing and she went on to work for a number of companies including the Co-operative Wholesale Society (CWS); insurance group Royal Sun Alliance, Kodak and a small business.

“It is a very varied array of industry sectors and of budgets,” says Mullineux. “It gives me a strong background in knowledge and experience and the capacity to apply it in terms of a business development and marketing context at Tatton.”

Read more at blooloop.com.

The Sky’s the limit!

Exciting new customer – The Sky Garden

We are very excited to announce that we have been successful in winning the contract to provide our ticketing system to The Sky Garden, 20 Fenchurch Street, London. The system will be used to manage all bookings to the new Attraction, due to open early next year.

The free-to-access Sky Garden occupying the top three floors of Rafael Vinoly’s 37 storey, 525ft 20 Fenchurch Street will span three floors and offer uninterrupted views across the City of London. Served by two express lifts, visitors arrive to a beautiful landscaped garden at level 35 surrounding the Sky Pod bar – which serves a range of innovative cocktails, wine and Champagne.  A viewing area is available on level 36 and finally a public terrace and restaurant at level 37.

The space is managed by  “rhubarb” food who also run Gallery Mess at Saatchi Gallery, “rhubarb” at the Royal Albert Hall, and Bond & Brook by “rhubarb” at Fenwick. Renowned for their catering legacy of 18 years, “rhubarb” will also be offering private events at 20 Fenchurch Street.


The Sky Garden will be a truly unique space and has been designed to create an open and vibrant place of leisure offering visitors a rare chance to experience London from a different viewpoint. For more information please visit http://skygarden.london/

 

Booking functionality proving to be a success at The National Memorial Arboretum

In the year where the Nation reflects upon 100 years since the beginning of the First World War, we are very honoured to have been selected as the National Memorial Arboretum’s preferred supplier for ticketing and booking requirements.

Our booking system ‘Maxim’ has been in operation for the last couple of months and its functionality has already had a huge impact upon the operational aspects of the attraction. The system is pivotal to managing the large number of educational groups and event bookings for a site that has rapidly become a major UK visitor attraction.

The National Memorial Arboretum is the UK’s year-round centre of Remembrance; a spiritually uplifting place which honours the fallen, recognises service and sacrifice, and fosters pride in our country. It is a living and lasting memorial.

Covering 150 acres, the Arboretum has something for everyone. For some it’s a wonderful place to stroll and enjoy the trees; for others it’s a peaceful and beautiful place to remember loved ones, particularly those who made the ultimate sacrifice for their country.

Angela Ham, head of administration at the Arboretum, said: “In the space of a few years we have grown to attract around 300,000 visitors a year. A large proportion of those visitors attend for specific events, as part of a group visit or to take advantage of our educational resources. The existing system was creaking under the workload and we are delighted to see good early results from using Maxim.

For information about The National Memorial Arboretum please visit www.thenma.org.uk

 

 

 

The Courtauld Institute and Gallery become TOR’s latest customer!

We are very pleased to announce that our ticketing and booking system is due to go live at The Courtauld Gallery, London, later this summer.

The system will be used across the gallery to facilitate the booking and management of complex educational groups and events, as well as on-the-day and on-line ticketing. With the introduction of our ticketing and booking system the collection of Gift Aid will be made possible for the first time at the gallery.

The first stage of the project will be live from August, with the second stage planned for later in the autumn. The later stage will include integration into the gallery’s fundraising system.

The CRM functionality of our system will allow the gallery to run focused marketing campaigns, by providing the tools to improve customer analysis.

The Courtauld Gallery Houses one of the world’s finest collection of art. Visitors can enjoy a remarkable art collection, including famous impressionist and Post-impressionist masterpieces, and an acclaimed programme of temporary exhibitions.

We are very excited about this new partnership and look forward to a long and successful working relationship for many years to come.

“The Courtauld Institute of Art is very pleased to be working with TOR Systems to deliver a ticketing and booking system across multiple areas of our organisation. As well as enabling us to manage and deliver a bookings system for a wide range of events, courses and lectures at The Institute, we will also be able to offer a professional online and on site ticketing solution for The Courtauld Gallery. This will give us more flexibility with our offer and allow us to provide a better service to our visitors and members. TOR’s was the only system that seemed to suit our complex requirements, and their proven track record with big and established clients reassured us further that this was the system we needed!”  Caireen McGinn – Visitor services and Operations Manager

For information about The Courtauld Gallery please visit www.courtauld.ac.uk or for more information about our products and services contact TOR Systems on 01782 644755 or email sales@torsystems.co.uk

Come and Visit Us!

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It’s only a couple of weeks until this year’s Museums and Heritage show, so if you’re coming along it’d be great to see you. We’re on stand G10.
We hope to see you then!