The support we provide starts with the team of people we employ at TOR. Our team have extensive knowledge of our products, as well as wide-ranging experience within the industry. We understand that ticketing and CRM can be a very overwhelming subject to many users, so we endeavour to keep explanations simple, without the inclusion of technical jargon.
We pride ourselves on the support we offer to our customers. We regard it as best in class and one of the reasons why our customers have stayed with us for many years.
The support package is always tailored to suit your operational needs and all responses are managed according to their business nature.
We believe the training and the support we provide encourages an excellent level of competence at user level, so our clients can manage their system effectively. This enables our team to provide the appropriate level of support, ranging from remote cover to full on-site assistance.
“I really appreciate that the TOR support team are only a phone call or email away and that they are always happy to help regardless of the issue.”
Claire Geddis, Tours Executive, Capita, on behalf of the BBC
Download our full TOR Services brochure here: