We provide comprehensive training at user, administrator and management level. Due to the simplicity of Maxim, users can be quickly trained on the basic set-up and operation of the system.
In our training sessions, our expert trainers will explain how to set-up tickets, including pricing, availability and capacity requirements. Users will learn how to perform transactions, access and run reports, as well as troubleshooting for system issues. All courses can be tailored to each specific client and will provide the essential tools for all aspects of a smooth running high-volume operation.
All courses are accompanied by thorough documentation which is presented in user-friendly language. Standard or bespoke courses are available at locations to suit you.
Although most attractions operate a ‘train the trainer’ approach to training across their business, we do recommend planning time and resources for refreshing training, which we offer to customers as the partnership developments. In our experience, as time progresses and team members leave the organisations, the knowledge of the system dilutes. In some cases, this may result in the system being underutilised. To support this we offer one-day refresher training every 2 years from go live, at no extra cost to each organisation. We have received extremely positive feedback since the introduction of this additional benefit.
“The staff have been a pleasure to work with and their extensive experience in the Museum world has been a real bonus.”
Geraldine Philpott, Project Manager, Imperial War Museum, London
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